Terms and Conditions
Last updated: January 30th, 2024
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and amended from time to time. This electronic record is generated by an electronic system and does not require any physical or digital signatures.
By accepting the terms or by accessing, using, or availing any part of the Service, You expressly agree to and consent to being irrevocably bound by these “Terms and Conditions” and all of the terms set out herein. If You do not agree with any of these Terms and Conditions, You must immediately cease accessing and/or using the Quintus Site or other portals, or the Services being provided under these Terms and Conditions. Your acceptance of these Terms and Conditions will operate as a binding agreement between “You” and Quintus Tech Pvt Ltd, a company incorporated under the Companies Act, 2013 and having its registered office at 5thfloor, 503, Sagun Arcade, Indore, Madhya Pradesh 452010 ("Quintus" or “Us”) in respect of Your use of the Services.
Quintus’s Privacy Policy is provided separately on the website and is an integral part of these Terms and Conditions. Thus, while accepting these Terms and Conditions, You are confirming that you have read and unequivocally accepted our Privacy Policy.
1.Registration
● You may have to register on the Quintus Website before accessing the complete dashboard made available to You for the rendition of Services by Us to You.
● The registration on the website does not in any event empower You to use the Services unless You have accepted the appropriate agreement for Services. The terms and conditions for the rendition of Services shall be governed by another applicable appropriate agreement such as a payment aggregation service agreement or a payout service agreement.
● However, for any reason whatsoever You choose to activate the Services without first accepting the applicable appropriate agreement, in that case, it would be deemed that You have also accepted the appropriate terms of the agreement impliedly by Your conduct to accept the Services. You would, in that case, be bound by the appropriate terms of the relevant agreement in relation to the Services and We shall have all right, title, and interest in enforcing the terms and conditions of such appropriate agreement. The terms of service are provided in General Terms and Conditions to Quintus services – Schedule A read with Special Terms and Conditions to the specific services.
● The details that You have utilized for the creation of the Login ID and Password are privy to You or Your organization. We have no manner to access the details of Your Login ID or Password. You would be solely responsible for sharing Your Login ID or Password with anyone other than Yourself or within Your organization.
● The Login ID and Passwords are key to the dashboard and acceptance of Services. The access granted to a person through Login ID and Password will empower to switch on and switch off the Services, move funds and pass on instructions to Us which We would rely upon to process the transactions. In such a scenario, You or Your organization should ensure that the Login ID and Password are preserved and are shared with a trustworthy person within the organization.
2.Completion of KYC Details and Acceptance of Contract
● Your on-boarding with Quintus shall take place in accordance with our internal Merchant On-boarding and Know Your Customer Policy as well as guidelines prescribed by the RBI or any other regulatory authority.
● You shall be required to submit to Quintus all the necessary documents and details as may be required by Quintus to complete Your on-boarding in accordance with our internal Merchant On-boarding and KYC Policy as well as guidelines prescribed by the RBI or any other regulatory authority.
● Your failure to share the required documents or details in accordance with our internal Merchant On-boarding and KYC Policy shall entitle Quintus to put Your on-boarding on hold. Quintus may also refrain from providing access to the QuintusPlatform or Services in the event, You fail to provide such documents as required by Us. Quintus may choose to on a case-to-case basis activate certain Services in case the documents as sought by Us are not provided by You. However, such an accommodation will not entitle You to continue with the use of Services unless the KYC exercise is completed in accordance with the applicable law.
● You shall ensure that the documents so provided are true and correct. You shall also provide the original of the documents so produced to Quintus to complete the exercise related to on-boarding for verification.
● We may choose to call for further or additional documents or require You to resubmit the document in accordance with the prescribed guidelines for verification of Your details during the course of the rendition of Services.
● We shall not take any responsibility of verification of the validity or veracity or the genuineness of the documents so submitted.
● Failure to provide correct details or to not to provide relevant details or to cheat Quintus to provide Services by providing false information, would entitle Quintus to terminate the Services with immediate effect and without any notice whatsoever. Quintusshall also be entitled to hold the settlement amount for a period of at least 180 days from the date of termination of Services or until such date that it deems fit and proper whichever date is later.
● Quintus shall keep the documents and details submitted to it confidential and shall not disclose such information to any third party except to the law enforcement agencies if such law enforcement agencies call for such information. Quintus may use the documents and details so submitted for rendering additional Services to You.
● You shall also accept the agreement and other terms and conditions of Services that we require You to accept in respect of a Service or a transaction.
● You shall not, in any event, undertake Services of Quintus for the business as enlisted in Attachment A to these Terms and Conditions. You shall also not misrepresent that You shall take Services for a line of business that is permitted and not disallowed by Quintusbut instead use the Services for a Negative, Risky and Restricted Categories of business as enshrined in Attachment A. In case, You showed any indulgence by using the Services of Quintus for the Negative, Risky and Restricted Categories of business, Quintus shall be free to take appropriate legal remedy against You and all the necessary steps available to it in law. Quintus shall be free to report Your indulgence in the Negative, Risky and Restricted Categories of business to the relevant authorities for necessary action.
3. Access to Dashboard
● After You have registered on the Quintus Website, Quintus will provide you with the access to Quintus Platform and the Dashboard. With access to Dashboard, You would be able to activate and deactivate Services that You wish to receive or no longer wish to receive from Us.
● The Dashboard will be accessible through the Login ID and Password. Anyone who will have access to the Login ID and Password will be able to manage and control the Services and the transactions. In such a case, You or Your organization should ensure that who has the access to the Login ID and Password to the Dashboard.
● We shall make the Services available through the Dashboard once We have received all the KYC related documents and You have accepted the terms and conditions to the agreement in respect of the appropriate services.
4. API Integration with Quintus
● You shall not integrate with Quintus for any Services or use any plugins or other software development kits unless You have completed the KYC and entered into an appropriate agreement with Us. In case, You choose to integrate Services without complying with the request in this clause, Your Services would be liable for termination by Quintus with immediate effect.
● Quintus has integrated the Quintus Platform with several financial institutions. The integration of the Quintus Platform is done in accordance with the documentation of the Application Programming Interface (‘API’) so provided by the financial institutions.
● You may choose to integrate with the APIs provided by Quintus in accordance with the documentation provided by Quintus for such integration. You shall be responsible for such integration with the Quintus Platform.
● Quintus shall be responsible for the maintenance, development, and management of the Quintus Platform. Quintus shall also ensure to secure the Quintus Platform secure in accordance with the prescribed guidelines from time to time by financial institutions or RBI or any other regulator. Quintus shall ensure to take steps related to business continuity and disaster recovery of the Quintus Platform in accordance with prescribed guidelines.
● Quintus shall ensure that its website or its web application is secured in accordance with the prescribed guidelines issued by the Reserve Bank of India from time to time. You shall not store any card data on its website or web application.
● An incident related to breach of data or breach of security shall be informed by the Parties to each other within 24 hrs of such an incident. Parties shall take due steps to ensure that the transactions are monitored for fraud in accordance with applicable law.
● Quintus shall ensure that it keeps logs of all the transactions and necessary details about its Customers that are availing goods or services from its platform in a manner prescribed by applicable laws, and it obtains proper consent for use of such information about the Customer for delivery of goods and rendition of services.
● Quintus may call upon You to share the relevant information about the transactions with the Customer or the information gathered by the Merchant about the Customer for its internal audits, or in case such information is required to undertake any investigation about fraud or illegal activity by a law enforcement agency or the regulators.
● Quintus shall provide the Merchant encryption key or an activation key for activation of the Services. Merchant shall not share the encryption key or an activation key with any other person or use the activation key to activate integration on a website or web application or any third party or website other than the website of the Merchant.
5. Fraudulent Transactions
● You shall not engage in any form of fraudulent transactions and use the Services of Quintus for perpetrating a criminal offense in any manner thereof. Any scheme or structure to defraud the customer by You while using Services of Quintus shall be reported to the relevant law enforcement authorities. Quintus shall also keep a right to withdraw such Services in such a case.
● In the event, Quintus is intimated, by the Acquiring Bank or a Card Association, that a Customer has reported an unauthorized debit of the Customer's payment instrument, then Quintus shall be entitled to suspend the settlement of the amount associated with the fraudulent transaction during the pendency of inquiries, investigations, and resolution thereof by the Acquiring Bank or the Card Payment Network. If the fraudulent transaction results in a Charge-back, then the Charge-back shall be resolved in accordance with the provisions relating to Charge-back as set out under the terms of the agreement.
● Further, Quintus also reserves the right to close, suspend, limit or put on hold the access to Your account with Quintus and/ or the funds available therein, including Settlements Amount under inter alias the following scenarios:
I. If such Your KYC credentials are found to be in-genuine or fake.
II. If You make an incorrect or untrue disclosure of the nature of its business, resulting in a merchant category code violation.
III. For violation of any of the provisions of these Terms and Conditions.
IV. For violation of any of the provisions of any other agreement that the Merchant has entered into or might enter into with Quintus
V. For violation of any of the applicable laws by the Merchant.
VI. Such right to close, suspend, limit or put on hold the Merchant's access to the account with Quintus shall continue till such time that the Merchant submits genuine KYC documents or credentials to the satisfaction of the relevant authorities as per the extant rules, regulations or guidelines with regard to KYC, as well as to the satisfaction of Quintus without prejudice to any other legal remedy that Quintus is entitled to prefer as per applicable law.
• It is agreed between the Parties that in the event any amount to be received from the Merchant by Quintus due to excessive charge-back or refund or any other issues relating to any complaints of the Merchant’s Customers and is over and above the amount which has been withheld by Quintus, Quintus shall have a right to raise an invoice relating to such payments to be made and the Merchant agrees to make payments of such invoice within a period of 15 (fifteen) days of receiving the invoice. Such unpaid amounts by the Merchant shall be subject to interest, chargeable at the rate of two percent (2%) per month after the expiry of 15 days.
6. Representations & Warranties
• Each Party represents warrants and undertakes that:
i. It is duly organized and validly existing under the laws of the jurisdiction in which it is established.
ii. It has the requisite power and authority to execute, deliver and perform this Agreement and that this Agreement has been duly and validly authorized, executed, and delivered by it;
iii. Its obligations hereunder constitute a legal, valid, binding, and enforceable obligations; and
iv. The execution and delivery of this Agreement and the consummation of the transactions contemplated herein do not breach its organizational documents or any law, provisions of any contract or order of court applicable to it and do not require any applicable governmental approval; and
v. The person executing this Agreement is duly authorized to execute the Agreement for and on behalf of the respective Party and shall have the authority to bind the respective party accordingly.
vi. The Merchant represents, warrants, and declares that it is not engaged in any business which is outlined in the list of the Negative, Risky and Restricted Categories of business as provided under Attachment A to these Terms and Conditions and shall not during the term of the Agreement indulge in business stated in the list of the Negative, Risky and Restricted Categories of business.
7. Confidentiality
• Each Party acknowledges and agrees that in connection with this Agreement, the receiving party shall not disclose to any third party any Confidential Information of the disclosing party that it may have access to during and in connection with its performance of Services hereunder. Confidential Information means all information or data of a confidential nature, software code, application, network configuration, documents, accounts, business plans, products, promotional and marketing plans, and processes and/or any other information in whole or in part of either Party.
• Merchant shall ensure that either the Merchant or any of its employees shall not reverse engineer, recompile or disassemble any software shared/disclosed by Quintus.
• Each party acknowledges that monetary damages may not be a sufficient remedy for unauthorized disclosure of any Confidential Information and that the disclosing party shall be entitled, without waiving any other rights or remedies, to such injunctive or equitable relief as may be deemed proper.
• Each party (the receiving party) will notify the other party (the disclosing party) immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this Agreement by the receiving party. The receiving party will cooperate with the other party in every reasonable way to help the disclosing party regain possession of such Confidential Information and prevent its further unauthorized use.
The obligations set out in this Clause shall not apply to Confidential Information that:
I. Is or becomes publicly known other than through a breach of the confidentiality obligations as set out in this clause;
II. Is in possession of the receiving Party prior to disclosure by the other Party;
III. Is independently developed by the receiving Party;
IV. Needs to be disclosed to professional advisers or in accordance with the order of a competent court or administrative authority.
V. Is hereafter rightfully furnished to such receiving Party by a third party without restriction by that third party on disclosure.
VI. Is required by law, judicial court, recognized stock exchange, government department or agency or other regulatory authority, provided that sufficient notice is given of any such requirement, by the receiving Party to the disclosing Party, in order that the disclosing Party may seek for an appropriate protective order or exemption from such requirement, prior to any disclosure being made by the receiving Party and/or its Affiliates.
8.Indemnification & Remedy
● Notwithstanding anything contained in these Terms and Conditions, the Merchant hereby undertakes and agrees to indemnify, protect against liability and hold harmless Quintus against all actions, proceedings, claims, liabilities (including statutory liabilities), penalties, demands and costs (including without limitation, legal costs of Quintus on a solicitor/attorney and own client basis), awards, damages, losses and/or expenses, however, arising in relation to any claim or proceeding brought by any person other than a Party to the Agreement against Quintus in respect of any act, deed, negligence, omission, misrepresentation, default, misconduct, non-performance or fraud by the Merchant, its employees, contractors, agents, Customers or any person other than a Party to the Agreement in relation to services rendered or goods sold by the Merchant.
● Should any proceedings be undertaken, which may give rise to either party’s liability under this Agreement, the other party shall provide such party with a written notice within a period of 5 days and an opportunity to participate and defend in any such proceedings to represent its interest appropriately.
● In the event of a dispute raised by either Party in relation to indemnities as stated in this clause, the amount a claimed as indemnities by the indemnified party shall be deposited by the indemnifying party with the arbitrator so appointed in terms of the Agreement on the first hearing of the arbitration to secure the claims of the indemnified party.
● The clause relating to indemnity shall survive the termination of this Agreement. However, the claims for indemnity should arise before the date of termination of this Agreement. The Parties shall not be entitled to make any claim relating to indemnities after 1 (one) year from the date of termination.
9. Limitation of Liability
● Notwithstanding anything stated under this Agreement including the obligation to indemnify the Merchant, the aggregate liability of Quintus to the Merchant from any cause whatsoever shall not, in any event, exceed the sum equivalent to the preceding one (1) month’s aggregate Consideration earned by Quintus under this agreement from the date of occurrence of such liability.
● Provided that Quintus shall not be liable to the Merchant for any special, incidental, indirect or consequential or direct damages, damages from loss of profits or business opportunities even if the Merchant shall have been advised in advance of the possibility of such loss, cost or damages.
● In no event shall Quintus be liable to the Customers or any third party.
● In no event shall the Escrow/Nodal Bank or the Acquiring Bank be liable to the Merchant in relation to this Terms & Conditions or in relation to any claim by a third party.
● The Quintus shall not be liable for any of the following: (a) about which it did not have any actual or constructive knowledge; (b) shall not be liable for any Net Quantifiable Financial Benefit that arises to the Merchant for any loss suffered. The term Net Quantifiable Financial Benefit shall include an amount for which Merchant would otherwise have been accountable to be assessed for taxation is reduced or extinguished because of the matter giving rise to such loss. (c) contingent liability of the Merchant unless such liability becomes due and payable; (d) Merchant shall not be entitled to recover for the same event twice. (f) the amount that is recoverable by the Merchant from an insurance policy or from third parties. (g) the amount for which provision, allowance, or reserve has been made.
● The Parties shall have rights to mitigate the losses or damages or claims of indemnities either from the Party to the Agreement or from third parties. Parties shall be within their rights to terminate the Agreement without any notice by written communication to mitigate their losses or damages.
10. Disclaimer
● Quintus will make all reasonable efforts to provide uninterrupted service subject to downtime and regular maintenance. However, notwithstanding anything in this Agreement, the Merchant acknowledges that Quintus Site, Quintus Services, and the Acquiring Bank’s Services may not be uninterrupted or error-free or free from any virus or other malicious, destructive, or corrupting code, program, or macro and Quintus and the Acquiring Bank disclaim all warranties, express or implied, written or oral, including but not limited to warranties of merchantability and fitness of the services for a particular purpose.
● The Merchant also acknowledges that the arrangement between one or more Acquiring Banks and Quintus may terminate at any time and services of such Acquiring Banks may be withdrawn. Quintus shall not be liable to the Merchant for any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including without limitation, because of loss of data; interruption or stoppage to the Customer’s access to and/or use of the Merchant Site, Quintus Services, interruption or stoppage of Quintus Site, hacking or unauthorized access to the Quintus Services, non-availability of connectivity between the Merchant Site and Quintus Site, etc.
● Quintus shall not be responsible for any losses sustained through (i) the use of counterfeit or stolen bank cards, or stolen devices; (ii) fraudulent electronic transactions; or (iv) quality and service-related claims pertaining to the Merchant services.
● In addition Quintus and/or Acquiring Banks shall have no liability for any failure or delay in performing its obligations under this facility if such failure or delay: (i) is caused by the Merchant’s acts or omissions; (ii) results from actions taken by Quintus or the Acquiring Banks in a reasonable good faith to avoid violating a law, rule or regulation of any governmental authority or to prevent fraud on cardholders/accounts; or (iii) is caused by circumstances beyond Quintus control, including but not limited to vandalism, hacking, theft, phone service disruptions, Internet disruptions, loss of data, extreme or severe weather conditions or any other causes in the nature of Force Majeure event.
● Quintus’s sole obligation and the Merchant’s sole and exclusive remedy in the event of an interruption in Quintus Site, or loss of use and/or access to Quintus Site, the Acquiring Banks Services, shall be to use all reasonable endeavors to restore the Services as soon as reasonably possible.
11. Data Protection
● The Merchant shall ensure such administrative, technical, physical safeguards and processes, procedures, and checks including to secure the information which is received from any customer in relation to a card as may be required under applicable law and which safeguards shall be equal to or better than:
I. safeguards currently it has in place for its own data.
II. generally accepted security standards in the financial services industry
III. The administrative, technical, and physical safeguards, process, procedure and checks as provided for in clause (Data Protection) shall be designed to:
◇ protect the security and confidentiality of the information of the customer in the possession of the Merchant;
◇ ensure protection against any anticipated threats or hazards to the security or confidentiality of the Customer information;
◇ protection against unauthorized access to or use of the information of the customer or associated records which could result in substantial harm or inconvenience to Quintus; and
◇ ensure the proper and secure disposal of such data;
● The Merchant shall ensure that the information of the customer is not mixed or mingled with information of other customers.
● The Merchant shall be vigilant to report any breach of this clause (Data Protection), all violations of information security, any breaches in the security practice, control process checks of the Merchant, and all suspected security events within 12 hours of such event or breach to Quintus and shall also immediately intimate all the concerned representatives and employees of Quintus which interact with the Merchant on regular basis.
12. Miscellaneous
● Quintus may assign, in whole or in part, the benefits or obligations of this Agreement by providing a thirty (30) days prior intimation of such assignment to the Merchant, which shall be binding on the Parties to this Agreement.
● Unless otherwise expressly stated in this Agreement, the failure to exercise or delay in exercising a right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies, and no single or partial exercise of any right or remedy under this Agreement shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.
● If any provision of this Agreement is or becomes, in whole or in part, invalid or unenforceable but would be valid or enforceable if some part of that provision was deleted, that provision shall apply with such deletions as may be necessary to make it valid. If any Court/Tribunal of competent jurisdiction holds any of the provisions of this Agreement unlawful or otherwise ineffective, the remainder of this Agreement shall remain in full force and the unlawful or otherwise ineffective provision shall be substituted by a new provision reflecting the intent of the provision so substituted.
● It is agreed and clarified that this Agreement is on a non-exclusive basis and the Parties are at liberty to enter into similar agreements with others.
● This Agreement constitutes the entire Agreement and understanding between the Parties and supersedes any previous agreement or understanding or promise between the Parties, relating to the subject matter of this Agreement. All Schedules, Recitals and Annexure to this Agreement shall be an integral part of this Agreement and will be in full force and effect as though they were expressly set out in the body of this Agreement.
● This Agreement shall not be varied, amended or modified by any of the Parties in any manner whatsoever unless such variation, amendment or modification is mutually discussed and agreed to in writing and duly executed by both the Parties.
Attachment A
List of Negative, Risky and Restricted Categories of Business
❖ Negative Categories: Any services or products which are purchased/ offered for sale by a user to third parties from time to time, using these services. Products shall not include those banned products and services that are listed below:
1. Adult goods and services which include pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services.
2. Bulk marketing tools which include email lists, software, or other products enabling unsolicited email messages (spam).
3. Cable de scramblers and black boxes which includes devices intended to obtain cable and satellite signals for free.
4. Child pornography which includes pornographic materials involving minors.
5. Copyright unlocking devices which include Mod chips or other devices designed to circumvent copyright protection.
6. Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials.
7. Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software.
8. Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association, fake autographs, counterfeit stamps, and other potentially unauthorized goods.
9. Cryptocurrency Exchanges, platforms dealing in cryptocurrency trading
10. Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs.
11. Drug test circumvention aids which include drug cleansing shakes, urine test additives, and related items.
12. Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrollment in online gambling sites, and related content.
13. Government IDs or documents which include fake IDs, passports, diplomas, and noble titles.
14. Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, or other protected property.
15. Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts.
16. Miracle cures which include unsubstantiated cures, remedies or other items marketed as quick health fixes.
17. Prescription drugs or herbal drugs which include drugs or other products requiring a prescription by a licensed medical practitioner.
16. Pyrotechnic devices and hazardous materials which includes fireworks and related goods; toxic, flammable, and radioactive materials and substances.
19. Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants, chemical/industrial solvents, government uniforms, car titles or logos, license plates, police badges and law enforcement equipment, lock-picking devices, pesticides; postage meters, recalled items, slot machines, surveillance equipment; goods regulated by government or other agency specifications.
17. Securities, which includes stocks, bonds, or related financial products.
18. Wholesale currency which includes discounted currencies or currency exchanges.
19. Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India.
20. The Merchant shall not sell, purchase, provide or exchange a cardholder’s name or MasterCard / Visa account number information in any form obtained by reason of a MasterCard/ Visa Card transaction to any third party other than its MasterCard/ Visa acquiring Member-Citrus Pay, or pursuant to a government /statutory or competent body’s request.
I. Risky Categories:Merchants operating in the below segments would also be considered high risk either due to the laws and regulations around their industries, or the levels of transactions they process monthly. The following High-Risk Merchant Category Code list describes many of the high-risk categories:
1. Financial Services
2. Pharmacy
3. Tours and Travel
4. Saas
5. Jewelry
6. Digital gold
7. Precious metals
8. Utilities
9. Donations
10. NGO
11. Insurance
12. Forex
13. Gift cards
15. Digital lending
16. Stock market
17. Mutual funds
18. NBFC
19. Online Gaming
20. Chit Funds
II. Restricted Categories:These are categories within high risk categories that require further approvals from the risk team to be on-boarded.
List of restricted categories
List of restricted categories
• Online Gaming
• Digital lending
• Chit funds
Schedule A
General Terms and Conditions to Quintus’s Services
The General Terms and Conditions that will govern the Quintus Services
a. “Acquiring Banks” shall mean various banks, financial institutions, Card Associations, payment system providers who are defined and licensed under the Payment and Settlement Systems Act, 2007.
b. “Acquiring Bank Services” shall mean the payment gateway system and services provided by the Acquiring Banks such as to (i) route internet based Valid Card transactions; (ii) offer various facilities through the internet, including Net Banking facilities; (iii) provide Authentication and Authorization from Card Associations or other third party clearing houses; and (iv) provide settlement facilities in respect of payment instructions initiated by the customers.
c. "Authentication" shall mean the process by which the Customer’s identification is authenticated by the Acquiring Banks.
d. “Agreement” shall mean an agreement executed by and between Quintus and the Merchant;
e. “Beneficiaries” means the individuals or businesses (i) to whom the Merchant will make payment by using the Quintus Services; or (ii) whose account details the Merchants wants to validate via the Verification Suite Services.
f. “Business Days” shall mean any day on which Acquiring Banks are open for business in India, other than Saturday, Sunday and any days declared by Quintus and/or Acquiring Bank as a Holidays
g. “Quintus” shall mean Quintus Tech Private Limited, a company incorporated in accordance with the provisions of the (Indian) Companies Act, 2013;
h. “Quintus Payout Account” shall mean an account held by Quintus with any of the banks for the purpose of Disbursing the monies maintained by the Merchant to the Beneficiaries Payment Instrument on behalf of the Merchant.
i. “Consideration” shall mean Transaction Discount Rate or Merchant Discount Rate or Platform Fee as may be agreed in terms of the Agreement by the Parties;
j. "Card Association(s)" shall mean any of Visa, MasterCard, Visa Electron, Maestro, Diners, American Express or any other card association as may be specified by Quintus from time to time.
k. “Card Association Rules” shall mean the written rules, regulations, releases, guidelines, processes, interpretations and other requirements (whether contractual or otherwise) imposed or adopted by any Card Association.
l. “Charge-back” shall mean an approved and settled Transaction that an Issuer, upon receiving a charge-back request from a Customer, reverses to a Acquiring Bank for the Transaction value to be ultimately reversed to the Customer, subject to the Merchant being unable to provide an explanation along with documentary evidence as to why the charge-backrequest should be rejected in accordance with applicable laws.
m. “Confidential Information” shall mean any and all written, oral or other tangible or intangible form of information, discoveries, ideas, concepts, know-how (whether patentable or copyrightable or not), research, development, designs, drawings, blueprints, diagrams, models, samples, flow charts, data, computer programs, disks, diskettes, tapes, algorithms, software programs, marketing plans or techniques, technical, financial, or business information, Quintus Fees as mentioned in Annexure - A” trade secrets which includes but is not restricted to any portion or scientific or technical or proprietary information, design, process, procedure, formula or improvement which is not generally available to the public as delivered by either Party (“Disclosing Party” to the other Party (“Receiving Party”) within the framework of this Agreement or resulting therefrom. Provided that confidential information disclosed orally or those produced by electronic media or through any other intangible means shall be deemed confidential if it is identified as being confidential if it is reduced in writing within (30) thirty days of the date of disclosure. Such writing shall specify the date, time, place, persons involved and the substance of the confidential information so disclosed.
n. "Customer" shall mean any person who is availing services or products of the Merchant using Quintus Services to make the payment/remittance.
o. “Customer Bank Account” shall mean a bank account or credit/ prepaid/ cash card account of the Customer with Issuer.
p. “Customer Payment Amount” shall mean the total amount paid by the Customer towards the Merchant Services which will include, inter alia, charges and other taxes, duties, costs, charges, Quintus Fees and expenses in respect of the Merchant Services.
q. “Quintus Platform” a technology platform that connects Acquiring Banks, Merchants and Issuer Banks and facilitates initiation and completion of the Services rendered by Quintus.
r. “Credit Card” is a credit card issued by the bank and that bank is a part of the Card Network;
s. “Delivery” shall mean (i) in respect of a good, delivery of the good by a courier /parcel service appointed by the Merchant or its vendors, to the Customer within delivery due date at the address specified by the Customer in this behalf; or (ii) in respect of a service, delivery or performance of provisions of service within the delivery due date.
t. “Designated Bank Account” shall mean a bank account designated by the Merchant for settlement of funds;
u. “Debit Card” is a debit card issued by the bank and that bank is a part of the Card Network;
v. “Disbursement/Disburse/Disbursing” shall mean the act of Quintus of sending money to a Payment Instrument of the Beneficiaries at the Instructions of and on behalf of the Merchant via the Quintus Services.
w. “Effective Date” shall be the date on which the Merchant and Quintus agreed to make the Agreement effective.
x. “eMandate” shall mean the system which facilitates issuance and confirmation of mandate by the Customers through alternate channels to paper-based mandate. The mandate will be routed by the destination bank, after due authentication, to the sponsor bank or by corporate through their sponsor bank to the destination bank with the attributes of customer authentication depending upon the variant of eMandate. The objectives of eMandate are: 1. Creation an authenticated mandate by the Customer himself through electronic channels. 2. Shorter mandate acceptance cycle or auto acceptance of mandates. 3. Secured and assured mandate acceptance e-mandates are initiated by the customer or his banker.
y. “Escrow/Nodal Account” shall mean an account maintained by Quintus with any of the scheduled commercial bank for the purpose of pooling the monies collected from Customers on behalf of the Merchant and facilitating the transfer of these funds in final settlement to the Merchant in accordance with the Terms and Conditions;
z. “Instructions” shall mean the act of the Merchant done in the format specified by Quintus(as per Quintus API) to Disburse money or perform actions supported by Quintus Services.
aa. "Issuer" shall mean a bank or financial institution or other legal entity, with which the Customer has a Net Banking account and/or which has issued the Valid Card to the Customers (explanation: except for debit card or credit card Transactions, the Issuer of the Customer and the respective Acquiring Bank will be the same).
ab. “Merchant” is an entity that would be party to the Agreement with Quintus;
ac. “Merchant Discount Rate” shall mean a rate at which settlement amount is discounted and charged to Merchant by Quintus;
ad. “Merchant Site” shall mean the active website bearing the domain name as specified in Agreement and/or the mobile application, the contents of which are controlled, operated and owned by the Merchant and established for the purposes of enabling the Customers to avail the services offered on the website or mobile application for which the Merchant shall be availing Quintus Services.
ae. “Merchant Services” the services or products provided by the Merchant through Merchant Site to its Customer/s, the remittance/payment for which is to be made through the Customer’s valid accounts / Card/s or bank account, using QTP Services.
af. “Net Banking” shall mean the facility and internet account provided by the Issuer to Customers holding a bank account or digital wallet account with the Issuers. Provided that the bank account is not listed in current warning or restricted bank account bulletins or notices.
ag. “Outstanding Amount” shall mean the amount payable by the Merchant to Quintus, Acquiring Banks and/or Customers for any losses, costs, damages, penalties, Charge-backs, Refund, overdraft or credit problems suffered or incurred by the Customers, Quintus and/or Acquiring Banks; any fees and other payments owed to Quintus by the Merchant; and any claims or proceedings filed against Quintus and/or Acquiring Banks by the Customers or any third Party.
ah. “Order” shall mean Customer placing order to purchase the products/services offered for sale by the Merchant.
ai. “Partner” shall mean various banks, financial institutions and other entities engaged with Quintus to facilitate the Merchant to Disburse the Payout Amount/ payments to the Beneficiaries.
aj. “Payment Aggregation Services” shall mean the payments collection services that are rendered by Quintus to Merchants by integrating the payments solution on the website or web application of a Merchant.
ak. “Payout Services” shall mean the payment Disbursement services that are provided to the Merchant to Disburse the Payout Amount from a specified bank account to others.
al. “Payout Amount” shall mean the amount maintained in Quintus Payout Account in respect of Disbursement to be made to the Beneficiaries minus the TDR and any other charges/fees payable by the Merchant to Quintus under this Agreement.
am. “Payment Instruments” shall mean (i) in case of payment aggregation services, any instrument used for making payments by the Customer such as Debit Card, Credit Card, Net Banking, UPI, eMandate etc. and (ii) in case of Payout Services, a bank account, UPI or wallets of beneficiaries that can receive money via Payout Services.
an. “Platform Fee” shall mean a fee other than the MDR or TDR which is charged by Quintus for rendering services other than the services relating to transfer of amounts from Issuing Bank to Acquiring Bank and includes services relating to on-boarding of client, facilitating technology for transaction monitoring, facilitating merchant dashboard, resolving complaints and other technology and administrative services.
ao. “Refunds” shall mean the refund as provided for in the Terms & Conditions;
ap. "RBI" shall mean the Reserve Bank of India.
aq. “Services” shall mean and include services in relation to the processing of payments including Payment Aggregation Services and Payout Services or any other ancillary and incidental services rendered thereto to the Merchant by Quintus with or without the use of Quintus Platform.
ar. “Settlement Amount” shall mean Customer Payment Amount minus the TDR and any other charges/fees payable by the Merchant to Quintus under this Agreement.
as. “Terms & Conditions” shall include the general terms and conditions to the Services and special terms and conditions with regard to a particular Service rendered by Quintus to the Merchant;
at. “Token Amount” means a transaction amount as decided between the Parties credited to the Beneficiary’s Payment Instrument through Quintus Services.
au. "Transaction" shall mean (i) every payment request/order placed by the Customer on the Merchant Site for purchasing products/services from the Merchant; or (ii) any Disbursement or Verification Services request placed by the Merchant with Quintus.
av. “Transaction Discount Rate” or “TDR” shall mean the total fee per transaction agreed between Quintus and the Merchant as specified in Agreement.
aw. “Third Party” means any entity/person who is not a party to the Agreement.
ax. “Unified Payment Interface” or “UPI” is a payment system that powers multiple bank accounts into a single payment network of any participating bank which permits merging several banking features, seamless fund routing & merchant payments into one hood.
ay. "Valid Card" shall mean any unexpired credit card or debit card which is issued by an Issuer designated to issue a Visa, MasterCard, Visa Electron or a Maestro or cash card, prepaid card, or other cards as may be specified by Quintus from time to time. Provided that the card is not listed in current warning or restricted card bulletins or notices and bears the signature of the person in whose name the card is issued.
az. “Verification Services” shall mean the act of verifying Beneficiaries account or details using Verification Suite.
ba. “Verification Suite” shall mean and include verification services like ‘Bank Account Verification’, ‘PAN Verification’, ‘UPI Verification’, ‘IFSC Verification’, ‘Aadhaar Verification’ and ‘GSTIN Verification’.
bb. “Wallet” is one such pre/paid payment instrument that facilitates the purchase of goods and services against the value stored on these instruments. The value stored on such instruments represents the value paid for by the holders by cash, by debit to a bank account, or by credit card.
1. SCOPE OF SERVICES
a. Quintus shall render, and Merchant shall receive the Services for a Consideration agreed in terms of the Agreement executed between the Parties.
b. Quintus shall render services in accordance with the terms and conditions as set out in this General Terms & Conditions of the Payments Services, Special Terms and Conditions to Payments Aggregation Services and Special Terms and Conditions to Payout Services as the case may me.
c. The General Terms & Conditions to Payments Services, Special Terms, and Conditions to Payments Aggregation Services, and Special Terms and Conditions to Payout Services shall form an integral part of the Agreement between the Parties.
d. In case of conflict between the General Terms and Conditions to Payments Services or Special Terms and Conditions to Payment Aggregation Services, the Special Terms and Conditions to Payment Aggregation Services shall prevail over the General Terms and Conditions to Payments Services.
e. In case of conflict between the General Terms and Conditions to Payments Services or Special Terms and Conditions to Payout Services, the Special Terms and Conditions to Payout Services shall prevail over the General Terms and Conditions to Payments Services.
2. GRANT OF RIGHTS
a. During the Term for which Quintus renders Service to the Merchant, Quintus hereby grants to the Merchant a limited, for India, revocable, non-exclusive, non-transferable, non-sublicensable, non-assignable right and license to access and use application programming interface of Quintus access to which is made available through Quintus Platform for a rendition of Services in accordance with the Terms and Conditions set out herein.
b. Except as expressly permitted under these terms and conditions or any other license that may control the source code underlying the Services, Merchant must not itself, not permit any third party to: (a) reproduce, modify, translate, adapt or create derivative work based upon the Services; (b) reverse engineer, decode, decompile, disassemble or otherwise attempt to access or derive the source code or architectural framework of the Services; (c) access the Services for purposes of benchmarking or developing, marketing, selling or distributing any product or service that competes with or include features substantially similar to the Servies; (d) take any action that imposes an unreasonabale or disproportionately heavy load on the Services or its infrastructure or that negatively affects the ability of other to access or use the Services; (d) use the Services in any way that does not comply with all applicable laws and regulations; (f) access or use the Services in a way intended to avoid incurring fees or exceeding usage limits or quotas; (g) attempt to disable or circumvent any security mechanisms used by the Services; or (h) use the Services in a way that poses a risk to Quintus or the Customer of the Merchant.
c. Quintus may improve, modify, add or remove functions or features to or from the Services from time to time, with or without notice to the Merchant.
d. The Merchant will ensure that all of its employees and contractors who will be using API are aware of and comply with the terms and conditions set out in this Agreement.
e. Merchant will be liable and responsible for all acts and omissions of any person to whom BaaS Merchant allows access to the Quintus APIs and Dashboard.
f. Merchant is not permitted to use any application (including its updated and/or any new version of it) in the production environment, unless and until Quintus has reviewed and approved for moving such application to the production environment and authorized with applicable API Key.
3. MERCHANT ON-BOARDING
a. The on-boarding of Merchant with Quintus shall take place in accordance with the guidelines prescribed by the Reserve Bank of India or any other regulator for the time being.
b. The Merchant shall be required to submit to Quintus all the necessary documents and details as may be required by Quintus to complete the on-boarding of the Merchant in accordance with the prescribed guidelines.
c. Failure of Merchant to share the required documents or details shall entitle Quintus to put the on-boarding of the Merchant on hold. Quintus may also refrain from providing access to the Quintus Platform in the event, the Merchant fails to provide such documents as required by Quintus.
d. Merchant shall ensure that the documents so provided are true and correct. Merchant shall also provide for original of the documents so produced to Quintus to complete the exercise related to on-boarding for verification.
e. Quintus may choose to call for further or additional documents or require the Merchant to resubmit the document in accordance with the prescribed guidelines for verification of the details of the Merchant during the course of the rendition of Services.
f. Quintus shall not take any responsibility of verification of the validity or veracity or the genuineness of the documents so submitted.
g. Failure to provide correct details or to not to provide relevant details or to cheat Quintus to provide Services by providing false information, would entitle Quintus to terminate the Agreement with immediate effect and without any notice whatsoever. Quintus shall also be entitled to hold the settlement amount for a period of at least 180 days from the date of termination of Services or until such date that it deems fit and proper whichever date is later.
h. Quintus shall keep the documents and details submitted to it confidential and shall not disclose such information to any third party except to the law enforcement agencies if such law enforcement agencies call for such information. Quintus may use the documents and details so submitted for rendering additional Services to the Merchant.
i. The Merchant acknowledges and agrees that Quintus may use third-party tools for web crawls/ scrape the Merchant Site in order to identify high-risk keywords, collect the registered address, and verify the line of business of the Merchant disclosed to Quintus among other things.
4. INTEGRATION WITH Quintus PLATFORM
a. Quintus has integrated the Quintus Platform with several financial institutions. The integration of the Quintus Platform is done in accordance with the documentation of Application Programming Interface (‘API’) so provided by the financial institutions.
b. Merchant may choose to integrate with the APIs provided by Quintus in accordance with the documentation provided by Quintus for such integration. Merchant shall be responsible for such integration with the Quintus Platform.
c. Quintus shall be responsible for the maintenance, development, and management of the Quintus Platform. Quintus shall also ensure to secure the Quintus Platform secure in accordance with the prescribed guidelines from time to time by financial institutions or Reserve Bank of India or any other regulator. Quintus shall ensure to take steps related to business continuity and disaster recovery of the Quintus Platform in accordance with prescribed guidelines.
d. Merchant shall ensure that its website or its web application is secured in accordance with the prescribed guidelines issued by Reserve Bank of India from time to time. Merchant shall not store any card data on its website or web application. Merchant shall avail tokenization services for processing the transactions.
e. An incident related to breach of data or breach of security shall be informed by the Parties to each other within 24 hrs of such an incident. Parties shall take due steps to ensure that the transactions are monitored for fraud in accordance with applicable law.
f. Merchant shall ensure that it keeps logs of all the transactions and necessary details about its Customers that are availing goods or services from its platform in a manner prescribed by applicable laws, and it obtains proper consent for use of such information about the Customer for delivery of goods and rendition of services.
g. Quintus may call upon the Merchant to share the relevant information about the transactions with the Customer or the information gathered by the Merchant about the Customer for its internal audits, or in case such information is required to undertake any investigation about fraud or illegal activity by a law enforcement agency or the regulators.
h. Quintus shall provide to the Merchant encryption key or an activation key for activation of the Services. Merchant shall not share the encryption key or an activation key with any other person or use the activation key to activate integration on a website or web application or any third party or website other than the website of the Merchant.
5. COLLECTION AND SETTLEMENT OF FUNDS
a. Quintus shall collect payments from the Customers of the Merchant in the Current / Escrow / Nodal bank account and settle such amounts in accordance with the prescribed guidelines into the Designated Bank Account of the Merchant.
b. Quintus shall act only as an intermediary and collect monies from the bank account of the Customer and settle it in accordance with prescribed guidelines in the Designated Bank Account. Quintus shall not in any manner be responsible for the quality of goods, quantity of goods, quality of services, or defect in goods or deficiencies of services in any manner whatsoever. Merchant shall be solely responsible to its Customer.
c. In the event, Merchant has chosen to avail of the Payout Services then in that event, Quintus shall transfer the funds on the instructions of the Merchant to third parties. Quintusshall not be responsible in case funds are settled incorrectly provided Quintus has followed the instructions of the Merchant correctly,
d. The settlement of funds shall be subject to certain deductions. Quintus shall be entitled to deduct its Consideration for the rendition of Services, taxes on such Services, Charge-backs, and Refunds from the settlement amount due to the Merchant.
6. CHARGEBACK
a. Quintus provides a Quintus Platform to various Merchants (applications/ websites/ stores/ shops) for accepting money through multiple instruments like UPI, Net Banking, Credit Card, Debit Card, Wallets, etc. In case the transaction don’t successfully go through and the funds are deducted from the Customer’s account, in such case, Quintus shall support to resolving the disputes within the prescribed turnaround time.
b. The Charge-back shall be processed in the following manner:
i. Customer to contact his/ her bank to file a dispute;
ii. On receipt of intimation from the acquiring bank, the Company shall create a Dispute ID on behalf of the acquiring Bank and sends a communication to the Merchant.
iii. Merchant shall log in to Application/ web-portal of the Company to see all pending disputes.
iv. Merchant shall upload proof(s) against each new Dispute ID within the timeline given by acquiring bank.
v. The Company shall review the document and share them with the acquiring Bank on behalf of the Merchant.
vi. Basis the proof(s) submitted, the acquiring Bank may choose to accept or reject the claim.
vii. Acquiring Bank shall inform the Customer and the Company about the final result of the Dispute.
viii. The Company shall mark the status of the dispute as ‘Won’/ ‘Lost’ as per acquiring Bank’s feedback, and shall debit the amount from the respective Merchant if the dispute is lost.
ix. Debit against any lost dispute will be settled with Merchant’s upcoming settlement as per the settlement cycle. However, no debit would be done if the dispute is defended successfully.
7. REFUNDS
a. Refunds are reversal transactions wherein complete or partial money is moved back to Customer’s source account (account from which actual payment was made) with some exception cases as given below. A refund can only be created for a successful or settled transaction only as per the refund policy of the third-party merchants. A refund arises in the following scenarios:
i. Customer has changed his mind about the consumption of product pre/ post order delivery.
ii. Refund can be initiated by the Merchant in the following scenarios:
1. Product/ service is out of stock
2. Mismatch in transaction status between the Company and Merchant wherein transaction is failed state at Merchant's end but is successful at Company's end
b. The Customer/ Merchant can initiate complete refunds to the Customer’s source account.
c. The process followed for Refunds is as under:
i. Merchant to initiate refund.
ii. The Company validates the refund against the original order. These are basic validations like a cumulative refund on this order i.e. order value, the order is not more than a year old etc or as per the merchant refund policy;
iii. Sync confirmation after validation of refund is provided in response to the request.
iv. Once the refund is validated at Company’s end, the Company deducts the refund amount from the Merchant’s pending settlement amount.
v. The Company initiates the refund to the Bank. Apart from net banking refunds as it is instant in nature, most of the net banking refunds are file-based and hence, are sent to the Bank on the next working day.
vi. Once the Bank accepts the refund, the Company sends the message ‘Success Refund’ to the Merchant. This depicts that a refund has been initiated.
vii. Bank credits the customer's source account with the refund amount.
viii. There are some exception cases where a refund is not processed in the customer source account/mode when source account/mode is closed, wallet limit exhaust, customer requested to get a refund in a different account and when order is old and hence automatic refund couldn’t be processed in the source.
8. Quintus FEE
a. Merchant shall pay and Quintus shall receive Consideration for Services rendered in accordance with the terms of the Agreement. The rate at which the Merchant Discount Rate or the Transaction Discount Rate or the Platform fee shall be agreed by the Merchant and Quintus in terms of the Agreement. The TDR/ Consideration shall be deducted from the Settlement Amount or Quintus Payout Account (as applicable) for the Transactions made using Quintus Services.
b. The Consideration shall be exclusive of the tax applicable on such Consideration and such tax shall be charged in addition to the Consideration by Quintus.
c. Quintus undertakes to comply with all the compliances mandated under the GST as may be applicable on Quintus as and when the same are implemented by the relevant government authority including timely deposit of GST to the government and maintaining appropriate compliance rating.
d. The Consideration shall be deducted from the amount so collected on behalf of the Merchant before the amount so collected from the Customer is settled in the Designated Bank Account.
e. In addition to the Consideration, Quintus shall be entitled to charge a penalty, fine, or additional liability imposed by the law enforcement authorities including tax authorities or regulators upon Quintus because of the act of the Merchant.
9. REDRESSAL
a. The grievance of the Merchant shall be addressed in accordance with the internal Merchant Grievance Redressal Policy.
b. The grievance of a Customer of the Merchant shall be shared with the Merchant within a reasonable time. In the event, a Customer grievance is raised through a legal enforcement agency then in that case Quintus shall take steps as instructed by the legal enforcement agencies to address the complaint. In the event, Quintus had to reverse the transaction, it would adjust the said amount from the settlement amount receivable by Merchant.
10. REJECTION / CANCELLATION / WITHHOLDING
a. Rejection
i. Notwithstanding anything contained anywhere in this Agreement, the Merchant hereby fully confirms and agrees that Quintus reserve the right to reject payments prior to Authorisation in the following situations:
1. The Transaction is for any reason unlawful, unenforceable, doubtful, or erroneous.
2. Any Transaction made through a card outside the territory authorized for the use of the card.
3. Any Transaction cancelled due to a very high-risk score discovered using Quintusfraud mitigations tools.
4. The Transaction not having obtained a necessary Authorisation/Authentication as required to be obtained in terms of this Agreement.
5. The Customer’s name or account number or any other necessary details is found to be omitted or incomplete.
6. Quintus is of the opinion that there are suspicious circumstances surrounding the Transaction.
7. If the Transaction was not made in accordance with the requirements API requirements of Quintus.
ii. Payments can be rejected by Acquiring Bank/Issuers post Authorization and prior to settlement in the following circumstances:
1. The second or subsequent debt amount in case Transaction is debited more than once from Customer Bank Account.
2. Authorisation canceled Transaction.
3. Withheld Transaction found to be fraudulent or invalid.
4. Refund Transactions
b. Cancellation
i. Pre-Authorisation Cancellation: This is a paid service offered by Quintus and shall be applicable only if this service is explicitly enabled by the Merchant. This service implies the process of unblocking the Transaction amount earlier blocked by the Acquiring Bank/Issuer from the Customer Valid card/Bank Account before that amount is settled into Quintus Escrow/Nodal Account. Following are the situations where Pre-Authorisation Cancellation may take place:
1. Acquiring Bank initiated the Pre-Authorisation Cancellation for any reason/cause whatsoever.
2. Merchant initiated Pre-Authorisation Cancellation showing his inability to make Delivery of the Products.
c. Withholding
i. All Settlement Amount due to the Merchant under this Agreement may be withheld or delayed till such time as Quintus, the Acquiring Banks and/or Escrow/Nodal bank deems fit, if
1. The Merchant or its Customer or a third party commits any fraud or violates any applicable law or legal requirement;
2. Quintus and/or the Acquiring Banks have reasons to believe that a fraud has been committed against the Customers, Quintus, Acquiring Banks or any third party by the Merchant, its Customers, or any other third party; or has reason to believe that the Merchant or the Customer has in connivance with any other person done any fraud or assisted in the same; or any transaction has been fraudulently initiated;
3. The Merchant has excessive pending Charge-backs or poses high Charge-back and/or refund Risk;
4. Continuous non-delivery or delayed Delivery of Merchant’s Services to Customers; or
5. For any other reasonable reasons. In the event of suspended or delayed payments mentioned above, Quintus shall promptly intimate the same to the Merchant. Also, Quintus may impose transaction limits either temporarily or permanently in order to reduce reasonable apprehension of risk or loss under varying circumstances.
11. FRADULENT TRANSACTIONS
a. In the event, that Quintus is intimated, by the Acquiring Bank or a Card Association, that a Customer has reported an unauthorized debit of the Customer's payment instrument or the Merchant has by way of fraud against the Customer made the Customer do an unauthorized debit ("Fraudulent Transaction"), then Quintus shall be entitled to suspend the settlement of the amount associated with the Fraudulent Transaction during the pendency of inquiries, investigations, and resolution thereof by the Acquiring Bank or the Card Payment Network. If the Fraudulent Transaction results in a Charge-back, then the Charge-back shall be resolved in accordance with the provisions relating to Charge-back as set out under these Terms and Conditions.
b. Further, Quintus also reserves the right to close, suspend, limit or put on hold the Merchant’s access to the account with Quintus and/ or the funds available therein, including Settlements Amount under inter alia the following scenarios:
i. If such Merchant`'`s KYC credentials are found to be ingenuine or fake.
ii. If the Merchant makes incorrect or untrue disclosure of the nature of its business, resulting in a merchant category code violation.
iii. For violation of any of the provisions of the Terms and Conditions.
iv. For violation of any of the provisions of any other agreement that the Merchant has entered into or might enter into with Quintus; and
v. For violation of any of the applicable laws by the Merchant.
vi. Such right to close, suspend, limit or put on hold the Merchant`'`s access to the account with Quintus shall continue till such time that the Merchant submits genuine KYC documents or credentials to the satisfaction of the relevant authorities as per the extant rules, regulations or guidelines with regard to KYC, as well as to the satisfaction of Quintus without prejudice to any other legal remedy that Quintus is entitled to prefer as per applicable law.
c. It is agreed between the Parties that in the event any amount to be received from the Merchant by Quintus due to excessive charge-back or refund or any other issues relating to any complaints of the Merchant’s Customers and is over and above the amount which has been withheld by Quintus, Quintus shall have a right to raise an invoice relating to such payments to be made and the Merchant agrees to make payments of such invoice within a period of 15 (fifteen) days of receiving the invoice. Such unpaid amounts by the Merchant shall be subject to an interest, chargeable at the rate of two percent (2%) per month after the expiry of 15 days.
12. DEDUCTIONS
a. Quintus is hereby authorized and entitled to debit the Settlement Amount for any Outstanding Amount payable by Merchant to Quintus in terms of this Agreement (in short as “Deductions”). The said payments shall not be dependent upon or conditional to Merchant obtaining payment whether through Quintus/Escrow/Nodal Bank or otherwise from Customers in respect of the Merchant’s Services and/or irrespective of whether Merchant complies with the Order placed by Customer with Merchant. Merchant agrees and undertakes to execute all authorizations and writings as may be required in this regard by Quintus from time to time and shall ensure that there are always sufficient funds in the Merchant’s Account. Quintus shall also debit the amounts erroneously paid in excess to the Merchant.
13. DISBURSEMENT
a. Quintus shall enable Disbursement to the Beneficiary through api calls and such api calls will be authorized by the Merchant.
b. The Merchant acknowledges that for availing Quintus Services, Quintus may designate a Merchant Payout Account where the Merchant shall maintain and provide sufficient funds to liquidate payment obligations of the Merchant of Disbursing the monies to the Beneficiaries or performing the Verification Services via the Verification Suite. The Merchant shall be solely responsible for recharging and maintaining sufficient funds in the Merchant Payout Account to enable Quintus to provide Quintus Services. In the event the funds in the Merchant Payout Account for the Disbursement falls deficit, Quintus shall not be liable to process any Disbursement Instruction by the Merchant.
c. Merchant shall Disburse the money to the Beneficiary through the dashboard / Quintusplatform made available to the Merchant after entering all the necessary details of its Beneficiaries. The details of the Beneficiaries shall be in such format as may be provided on the dashboard / Quintus Platform. Quintus in case of payouts acts as a mere technology service provider to the Merchant.
d. The Merchant shall process the Disbursement and/ or perform Verification Services via the Verification Suite through the dashboard or the Quintus Platform . As the Quintus does not interfere with the dashboard or the Quintus Platform, Quintus shall not be held liable for any error, omission, negligence, or delay in connection with the details of the Beneficiaries and Instructions provided by the Merchant.
e. The Merchant agrees to conform to the prescribed authentication technologies and security measures (as per Quintus’s API specifications) required for providing operating the dashboard and getting access to the Quintus Platform and undertakes to take all reasonable steps to ensure that the accuracy, completeness, authenticity, and security of the details provided is not tampered or violated.
f. The Quintus shall not be liable in case the Instructions provided on the Dashboard or the Quintus Platform are incorrect and transaction does to go through to the desirable beneficiaries. The Merchant agrees that record of such Instructions on the dashboard or the Quintus platform and the contents thereof shall be proof of the Merchant's Instruction and shall be binding on the Merchant and the Merchant shall not contest or dispute the same in any manner whatsoever. The Merchant shall keep Quintus indemnified against any loss or damage that Quintus may suffer due to any such Instruction/ information or by the action of another Party.
g. The Merchant agrees that Quintus shall have an indisputable right to file a funds reversal request with the Partners as per applicable law.
h. The Merchant shall ensure that it obtains an authorization/consent from each Beneficiary for the Verification Services to be carried by Quintus in the due course of providing the Quintus Services and based on the said representation by the Merchant, Quintus has agreed to provide such services here-under. Additionally, the Merchant shall provide Quintus a copy of the consent or any other proof evidencing each Beneficiary’s such grant of consent (in a form and manner, prescribed under Applicable Law) as and when requested by Quintus. In case the Merchant fails to provide proof of such Customer consent and consequently any penalty is levied upon Quintus by any Partners, the Merchant hereby agrees to fully indemnify Quintusfor such penalty that may be imposed upon Quintus which is solely attributable to the Merchant’s failure to provide proof of Customer consent.
14. AUDIT
a. Except as required by applicable law, the Merchant shall be solely responsible for: (a) compiling and retaining permanent records of all Transactions and other data and (b) reconciling all Transaction information that is associated with its Customers.
b. The Merchant shall maintain records of such periodical checks in such manner as may be specified by Quintus and/or Acquiring Banks. Quintus and/or Acquiring Banks shall be entitled to check and audit records and statements of the Merchant to ensure compliance with the Merchant’s obligations under this Agreement at such intervals or times as Quintus and/or Acquiring Bank may deem fit. Such periodical checks and audit shall be conducted by Quintus with prior written notice of 15 (fifteen) days.
c. The Merchant shall also permit the authorized representatives of Quintus and/or the Acquiring Banks to carry out physical inspections of the place(s) of business or other facilities of the Merchant to verify if the Merchant follows its obligations here-under.
d. If the Merchant refuses such inspection or provides inaccurate, untrue, or incomplete information, or fails to comply with the Terms and Conditions of this Agreement, Quintusreserves the right to suspend or terminate the Quintus Services forthwith.
e. Merchant shall comply with the required standards as prescribed under applicable law relating to cyber security. Quintus or Acquiring Bank or the Regulator may either on its own or through third party agencies undertake inspection of the information technology infrastructure of the Merchant to the extend to ensure that the Merchants information technology infrastructure complies with the applicable law relating to cyber security.
15. OBLIGATIONS OF MERCHANT
a. The Merchant agrees to process returns of, and provide refunds and adjustments for, Merchant’s Services sold and/or payment collected through its Merchant Site in accordance with terms of the agreement signed with the Customer, the Acquiring Banks instructions and Card Association Rules.
b. The Merchant understands that all refunds must be routed through the same Acquiring Bank payment gateway through which the Transaction was made. In the event that the Merchant initiates refunds through any other mode, the Merchant shall be fully liable for all Charge-backs raised in respect of the Transaction refunded.
c. The Merchant shall ensure that Quintus at all times have sufficient funds of the Merchant to process refunds initiated. Quintus shall not be liable to process any refund initiated in the event of insufficient funds.
d. The Merchant understands that no refund shall be processed by Quintus after a period of 180 days from the date of the Transaction.
e. The Merchant shall:
i. maintain a fair return, cancellation or adjustment policy in accordance with type of business;
ii. disclose its return or cancellation policy to Customers at the time of purchase,
iii. not give cash refunds to a Customer in connection with a card sale, unless required by law, and
iv. not accept cash or any other item of value for preparing a card sale refund.
f. It is hereby agreed and acknowledged by the Parties that the Consideration charged by Quintus in respect of a Transaction that has been confirmed shall not be refunded or repaid by Quintus to the Merchant or any other person irrespective of the Customer Payment Amount being rejected, Charge-back, refunded or disputed.
g. The Merchant is solely responsible for all Customer service issues relating to the Transaction, Merchant’s Services sold on its Merchant Site including but not limited to Customer Payment Amount, order fulfillment, order cancellation, returns, refunds and adjustments, rebates, functionality and warranty, technical support and feedback concerning experiences with its personnels, policies or processes. In performing Customer service, the Merchant will always present itself as a separate entity from Quintus.
h. Under no circumstances shall Quintus be responsible for customer support to the Customer or any third party.
i. The Merchant agrees to notify Quintus of any Third-Party claim that the Merchant’s use of the Quintus Services conflicts with or infringes upon or violates any rights of such Third Party.
j. Merchant agrees and acknowledges that Quintus is not bound to provide any support services on termination of these Terms and Conditions.
k. Merchant undertakes to provide all the information and assistance as is required by Quintusor if the same is required to be provided to government or judicial/quasi-judicial authorities by Quintus.
l. Merchant undertakes not to offer any products, which are illegal or offensive or prohibited as per the list provided in Annexure A and/or are not in compliance with applicable laws, rules, and regulations prescribed by any regulatory authorities in India.
m. In addition, Merchant undertakes to comply with and shall ensure compliance by the Customers with all applicable guidelines, rules, regulations issued by RBI and our Acquiring Banks and/or Card Associations. Merchant agrees and understands that Quintus reserves the right to suspend Settlement Amount and/or Quintus Services until such time that Merchant does not discontinue selling such prohibited products or does not conform to all applicable laws and regulations in force from time to time. In addition, Quintus reserves the right to terminate this Agreement without further notice in the case of breach of this Clause by the Merchant.
n. The Merchant agrees to fully comply with all programs, guidelines, requirements that may be published and/ or mandated by the Card Association.
o. Notwithstanding Quintus’s assistance in understanding the Card Association Rules, the Merchant expressly acknowledge and agree that the Merchant assuming the risk of compliance with all provisions of the Card Association Rules, regardless of whether the Merchant is aware of or have access to those provisions.
p. MasterCard, Visa and American Express make excerpts of their respective rules available on their internet sites.
q. In the event of the Merchant’s non-compliance of Card Association Rules, results in any fines, penalties or other amounts being levied on or demanded from Quintus by a Card Association, then without prejudice to Quintus’s other rights here-under, the Merchant shall forthwith reimburse Quintus in an amount equal to the fines, penalties or other amount so levied or demanded or spent by us in any manner in relation to such fines, penalties and levies.
r. The Merchant undertakes and agrees to be solely responsible for obtaining permission from its sub-merchants, Customers or any clients for Quintus to effect recurring billing and for debiting their respective accounts. It is agreed between the Parties that Quintus shall not be responsible for any claims from any of the Merchant’s sub-merchants, Customers or any claims against Quintus for debiting their respective accounts in respect of the recurring billing.
s. The Merchant shall be solely responsible for the accuracy of all information and/or validity of the prices and any other charges and/or other information relating to the Merchant’s Services, which are offered on its Merchant Site.
t. The Merchant shall be responsible to resolve all cardholder/customer account holder disputes and provide whatever assistance necessary to assist the Acquiring Banks, Card Associations and Quintus deal with all cardholder/customer account holder disputes at its own cost.
u. The Merchant authorizes Quintus to share KYC details collected from the Merchant and Transaction data and Customer information (if any) with the respective Acquiring Banks and Card Associations.
v. The Merchant shall maintain and run the Merchant Site as a part of its business and shall ensure that the Merchant Site does not contain libelous, defamatory, obscene, pornographic or profane material or any instructions that may cause harm to Quintus, the Acquiring Banks, Card Associations and/or any other Third Party.
w. The Merchant shall not require the Customer to provide the Merchant with any details of the accounts held by it with Issuer. The Merchant shall not input any data on behalf of the Customers on the Merchant Site or the Acquiring Bank, failing which it will be considered as breach of trust of Quintus and/or of the Acquiring Bank.
x. The Merchant shall ensure to keep confidential, all information submitted by the Customers on the Merchant Site. The Customer shall not be required or asked to disclose any confidential or personal data, which may be prejudicial to interests of the Customer.
y. The Merchant shall not store/save any Customer’s card details/credentials and such related data within its database or any other server accessed irrespective of the Merchant being PCI-DSS compliant or otherwise. The Merchant shall be liable to comply with existing data privacy regulations from time to time.
z. The Merchant shall in writing inform Quintus of all changes in its constitution, Authorized Signatory/directors/partners/trustees, or change in the current addresses of each office, within seven (7) Business Days of such change having taken place listing out the names and details of the personnel in charge of the management and affairs of the Merchant. Such intimation shall be provided on the Merchant’s letterhead signed by the authorized signatory of the Merchant.
aa. The Merchant shall not engage in activities that harm the business and/or brand of Quintus, the Acquiring Banks and/or Card Associations and shall not have any malafide intention of duping Customers or do not sell fake/counterfeit products.
ab. The Merchant hereby agrees that it shall bear and be responsible for the payment of all relevant taxes, surcharge, levies etc. (including withholding taxes) in relation to the Customer Payment Amount and Quintus Services provided under this Agreement.
ac. The Merchant agrees to provide to Quintus or Acquiring Banks all documents such as invoice, purchase orders, Delivery challan or any other proofs as may be required to evidence the transactions carried out. Such documents shall be provided by the Merchant within 24 hours of Quintus / Acquiring Banks requesting for the same. In the event the Merchant fails to provide such documents, the Merchant agrees that Quintus shall have the right to withhold the settlements to the Merchant, pending inquiries by the Acquiring Bank and till the resolution of such issues.
ad. The Merchant shall ensure that appropriate cancellation policy, refund policy, privacy policies, disclosures/disclaimers, terms of use pertaining to the Merchant Site, the terms of the Merchant’s Services provided by the Merchant and terms of paying the Customer Payment Amount are displayed conspicuously on the Merchant Site in accordance with the terms of this Agreement (collectively “Merchant Terms and Conditions”).
ae. The Merchant shall prior to accepting any instructions from the Customers ensure that the Customers are duly registered on the Merchant Site and the Customers accepts all the Merchant Terms and Conditions. The Merchant undertakes and agrees to adhere with applicable laws, rules and regulation prescribed for its business activity.
af. The Merchant shall prominently display in its Terms and Conditions about the usage and applicability of its services according to the law of land for its Customers. Quintus reserves the right to inspect the Merchant Terms and Conditions at any times.
ag. The Merchant unconditionally agrees and undertakes that it is compliant with and shall do/ undertake all acts necessary to continue to be compliant with the provisions of all applicable laws of its specific jurisdiction, including but not limited to the provisions of the RBI Guidelines on Regulation of Payment Aggregators and Payment Gateways, issued on March 17, 2020 (PA Guidelines) read with the Clarifications to the PA Guidelines issued on March 31, 2021, Payment and Settlement Systems Act, 2007, 2002, FEMA 1999, Know Your Customer (KYC) / Combating Financing of Terrorism (CFT) guidelines issued by the Department of Regulation, RBI etc., that may be applicable to the Merchant in connection with its business and use of Quintus Services.
ah. The Merchant agrees that Quintus reserves a right to suspend the payment and/or QuintusServices provided herein, forthwith, in event the Merchant fails to observe the Terms and Conditions herein.
ai. The Merchant undertakes and agrees to be solely responsible for the accuracy of all information and details of the Beneficiaries. It is agreed between the Parties that Quintus shall not be responsible for any claims from any of the Beneficiaries or Merchant due to any error, delay, omission by the Merchant with respect to the Instructions and details/information of the Beneficiaries. Quintus shall not be responsible to verify any information and details of the Beneficiaries relating to the Quintus Services. Quintus shall assume that information and details of the Beneficiaries are correct and accordingly Quintus shall perform the Services, in accordance with this Agreement.
aj. The Merchant authorizes Quintus to share Customer information/data with the Partners necessary to provide the Quintus Services.
16. REPRESENTATION AND WARRANTIES
Each Party represents warrants and undertakes that:
a. It is duly organized and validly existing under the laws of the jurisdiction in which it is established.
b. It has the requisite power and authority to execute, deliver and perform this Agreement and that this Agreement has been duly and validly authorized, executed, and delivered by it;
c. Its obligations here-under constitute legal, valid, binding, and enforceable obligations; and
d. The execution and delivery of this Agreement and the consummation of the transactions contemplated herein do not breach its organizational documents or any law, provisions of any contract or order of court applicable to it and do not require any applicable governmental approval; and
e. The person executing this Agreement is duly authorized to execute the Agreement for and on behalf of the respective Party and shall have the authority to bind the respective Party accordingly.
f. The Merchant represents, warrants and declares that it is not engaged in any business which is outlined in the Negative, Risky and Restricted Categories of business provided under Attachment A to these Terms and Conditions and shall not during the term of the Agreement indulge in business stated in the said Negative, Risky and Restricted Categories of business.
g. Quintus shall remain certified Payment Card Industry Data Security Standard (“PCI DSS”) during the term of this Agreement.
h. Quintus shall comply with all Applicable Laws including the applicable data privacy laws and Information Technology Act, 2000 and rules, regulations and notifications issued there-under.
i. To provide Quintus Services under this Agreement, Quintus has entered into agreements with Issuers, and Acquiring Banks.
j. Quintus shall not store Customer card credentials within its database or the server which is accessed by the Merchant except for the limited purpose of transaction tracking for which, required credentials may be stored in compliance with the applicable standards.
17. CONFIDENTIALITY
a. Each Party acknowledges and agrees that in connection with this Agreement, the receiving party shall not disclose to any third party any Confidential Information of the disclosing party that it may have access to during and in connection with its performance of Services here-under. Confidential Information means all information or data of a confidential nature, software code, application, network configuration, documents, accounts, business plans, products, promotional and marketing plans, and processes and/or any other information in whole or in part of either Party.
b. Merchant shall ensure that either the Merchant or any of its employees shall not reverse engineer, recompile or disassemble any software shared/disclosed by Quintus.
c. Each party acknowledges that monetary damages may not be a sufficient remedy for unauthorized disclosure of any Confidential Information and that the disclosing party shall be entitled, without waiving any other rights or remedies, to such injunctive or equitable relief as may be deemed proper.
d. Each party (the receiving party) will notify the other party (the disclosing party) immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this Agreement by the receiving party. The receiving party will cooperate with the other party in every reasonable way to help the disclosing party regain possession of such Confidential Information and prevent its further unauthorized use.
e. The obligations set out in this Clause shall not apply to Confidential Information that:
i. is or becomes publicly known other than through a breach of the confidentiality obligations as set out in this clause;
ii. is in possession of the receiving Party prior to disclosure by the other Party;
iii. is independently developed by the receiving Party;
iv. needs to be disclosed to professional advisers or in accordance with the order of a competent court or administrative authority;
v. is hereafter rightfully furnished to such receiving Party by a third party without restriction by that third party on disclosure; or
vi. is required by law, judicial court, recognized stock exchange, government department or agency or other regulatory authority, provided that sufficient notice is given of any such requirement, by the receiving Party to the disclosing Party, in order that the disclosing Party may seek for an appropriate protective order or exemption from such requirement, prior to any disclosure being made by the receiving Party and/or its Affiliates.
vii. Such obligation of confidentiality shall continue for a period of 1 (one) year after the termination or expiry of the Agreement between the Parties.
18. INTELLECTUAL PROPERTY
a. Each Party acknowledges that any trademarks used or adopted by a Party in the conduct of its business is the sole property of the respective owners.
b. Except as expressly set out in this Agreement no assignment of or license under any trademark or service mark or any other Intellectual Property Right, whether registered or not, owned or controlled by a Party is granted to the other by this Agreement. “Intellectual Property Right” means any and all patents, copyrights, trade secret rights, trademark rights, design rights, software code and other proprietary or similar rights in intellectual property, existing now or in the future, including the rights to secure registrations, renewals and extensions thereof.
c. Nothing contained herein shall authorize the Parties to use, apply, invade or in any manner exploit or infringe the Intellectual Property Rights of the other Parties without prior written consent of the other Party, and the usage shall be in compliance with this Agreement and such approval and policies as may be notified from time to time. In addition, the Parties undertake not to infringe the intellectual property rights of any third party.
d. No Party may, under any circumstances, seek to register any trademark, business name, business processes, inventions, company name, domain name using or incorporating the Intellectual Property of the other Party.
e. Each Party acknowledges that upon expiry or termination of this agreement, it shall have no right whatsoever in connection with the Intellectual Property of the other Party.
f. It is agreed between the Parties that during the Term any promotion or publicity of the Service would always carry ‘Merchant’ and ‘Quintus’ service mark or the appropriate Merchant and Quintus marks as may be agreed between the Parties.
g. This Clause shall survive the termination or expiry of this Agreement.
19. LIMITATION OF LIABILITY
a. Notwithstanding anything stated under this Agreement including the obligation to indemnify the Merchant, the aggregate liability of Quintus to the Merchant from any cause whatsoever shall not, in any event, exceed the sum equivalent to the preceding one (1) month’s aggregate Consideration earned by Quintus under this agreement from the date of occurrence of such liability.
b. Provided that Quintus shall not be liable to the Merchant for any special, incidental, indirect or consequential, or direct damages, damages from loss of profits or business opportunities even if the Merchant shall have been advised in advance of the possibility of such loss, cost or damages.
c. In no event shall Quintus be liable to the Customers or any third party.
d. In no event shall the Escrow/Nodal Bank or the Acquiring Bank be liable to the Merchant in relation to this Terms & Conditions or in relation to any claim by a third party.
e. The Quintus shall not be liable for any of the following: (a) about which it did not have any actual or constructive knowledge; (b) shall not be liable for any Net Quantifiable Financial Benefit that arises to the Merchant for any loss suffered. The term Net Quantifiable Financial Benefit shall include an amount for which Merchant would otherwise have been accountable to be assessed for taxation is reduced or extinguished because of the matter giving rise to such loss. (c) contingent liability of the Merchant unless such liability becomes due and payable; (d) Merchant shall not be entitled to recover for the same event twice. (f) the amount that is recoverable by the Merchant from an insurance policy or from third parties. (g) the amount for which provision, allowance or reserve has been made.
f. The Parties shall have rights to mitigate the losses or damages or claims of indemnities either from the Party to the Agreement or from third parties. Parties shall be within their rights to terminate the Agreement without any notice by written communication to mitigate their losses or damages.
g. Merchant shall have the right to pursue the only remedy of seeking indemnity as set out in these Terms & Conditions for claiming damages or losses of any nature whatsoever.
20. DISCLAIMER
a. Quintus will make all reasonable efforts to provide uninterrupted service subject to downtime and regular maintenance. However, notwithstanding anything in this Agreement, the Merchant acknowledges that Quintus Site, Quintus Services, and the Acquiring Bank's Services may not be uninterrupted or error-free or free from any virus or other malicious, destructive or corrupting code, program or macro and Quintus and the Acquiring Bank disclaim all warranties, express or implied, written or oral, including but not limited to warranties of merchantability and fitness of the services for a particular purpose.
b. The Merchant also acknowledges that the arrangement between one or more Acquiring Banks and Quintus may terminate at any time and services of such Acquiring Banks may be withdrawn. Quintus shall not be liable to the Merchant for any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including without limitation, because of loss of data; interruption or stoppage to the Customer's access to and/or use of the Merchant Site, Quintus Services, interruption or stoppage of Quintus Site, hacking or unauthorized access to the Quintus Services, non-availability of connectivity between the Merchant Site and Quintus Site, etc.
c. Quintus shall not be responsible for any losses sustained through (i) the use of counterfeit or stolen bank cards, or stolen devices; (ii) fraudulent electronic transactions; or (iv) quality and service-related claims pertaining to the Merchant services.
d. In addition Quintus and/or Acquiring Banks shall have no liability for any failure or delay in performing its obligations under this facility if such failure or delay: (i) is caused by the Merchant`'s acts or omissions; (ii) results from actions taken by Quintus or the Acquiring Banks in a reasonable good faith to avoid violating a law, rule or regulation of any governmental authority or to prevent fraud on cardholders/accounts; or (iii) is caused by circumstances beyond Quintus control, including but not limited to vandalism, hacking, theft, phone service disruptions, Internet disruptions, loss of data, extreme or severe weather conditions or any other causes in the nature of Force Majeure event.
e. Quintus`'`s sole obligation and the Merchant`'`s sole and exclusive remedy in the event of an interruption in Quintus Site, or loss of use and/or access to Quintus Site, the Acquiring Banks Services, shall be to use all reasonable endeavors to restore the Services as soon as reasonably possible.
21. TERM
a. This Agreement shall be in effect from the Effective Date. unless terminated by either Party by giving 30 days prior notice to the other Party.
22. TERMINATION
a. Each of the Parties is entitled to terminate this Agreement, at its option by giving a notice of not less than thirty (30) days in writing to the other Party.
b. If there is a breach of this Agreement by either Party (breaching Party), the non-breaching Party shall give written notice of fifteen (15) days to the breaching Party to cure the breach, failing which this Agreement shall be terminated forthwith. Prior to giving notice of termination of this Agreement for cause, the representatives of both the Parties shall mutually configure the resolution to the breach and/or the extension of the cure period.
c. Either Party shall be entitled at its option, to immediately terminate this Agreement by giving written notice on that behalf, to the other Party on the happening of any of the following events:
i. If any Party becomes or is declared bankrupt or goes in liquidation voluntary or compulsory, except for the purpose of amalgamation or reconstruction;
ii. If any Party ceases to carry on its business or suspends all or substantially all of its operations;
iii. There is any material adverse change or any change in applicable law, rules, regulations, directives or guidelines, which prevents the continuing of the arrangement under this Agreement;
iv. If an event of any Force Majeure conditions continue for a period in excess of one month;
v. If a Party engages in fraud or other illegal or unethical activities.
vi. In case a Merchant engages in a business listed in the list of the Negative, Risky and Restricted Categories of business provided under Attachment A to these Terms and Conditions.
d. Termination of this Agreement shall not release any Party from the obligation to make payment of all amounts then due and/or payable; upon Termination, both Parties shall settle all outstanding amount payable to the other Party and arrange to return all the documents and properties of the other Party.
e. Termination of this Agreement shall not affect any accrued rights or liabilities of either Party nor shall it affect the coming into force or the continuance in force of any provision of this Agreement which is expressly or by implication intended to come into or continue in force on or after such termination.
f. If there are reasonable grounds for Quintus or any of its Acquiring Bank to suspect or upon receiving an intimation in written mode of communication from the Acquiring Bank that a Transaction conducted on the Merchant platform in suspicious manner which amounts to breach of this Agreement or as a fraudulent Transaction, against the Acquiring Bank or any Customer, Quintus shall be entitled to suspend its services immediately, terminate this Agreement with immediate effect without having to give any notice of termination to the Merchant and withhold the settlements to the Merchant, pending inquiries by the Acquiring Bank and till the resolution of such issues. Quintus shall also have the right to block any future payments in this regard.
g. Quintus shall have the right to terminate the Agreement immediately in the event Charge-back to Gross Transaction Value Ratio goes beyond 1%.
h. The Merchant agrees and confirms that the Merchant shall remain solely liable after the termination of this Agreement for all Charge-backs, refunds, penalties, loss, damages or cost incurred by Quintus, and/or Customers and for all claims and proceedings arising against Quintus with respect to this Agreement. At the time of termination, Quintus may retain such Settlement Amount payable to the Merchant (including Settlement Amounts withheld) as may be determined by Quintus to cover charge-back risk, refund risk or any potential loss, damages, penalties, cost that may be incurred by Quintus and/or Customers for a period of 180 Business Days. Subject to this Clause and any other Clause of this Agreement, all settlement to the Merchant after notice of termination shall be done post-termination. In the event that such retained amount is not sufficient to cover all Outstanding Amounts of the Merchant post-termination, the Merchant shall ensure that it pays Quintus all pending amounts within 10 (ten) days of receiving the demand notice and shall at all times keep Quintus indemnified in this respect. This Clause survives the termination of this Agreement.
23. DATA PROTECTION
a. The Merchant shall ensure such administrative, technical, physical safeguards and processes, procedures, and checks including to secure the information which is received from any customer in relation to a card as may be required under applicable law and which safeguards shall be equal to or better than:
i. safeguards currently it has in place for its own data.
ii. generally accepted security standards in the financial services industry
b. The administrative, technical, and physical safeguards, process, procedure and checks as provided shall be designed to:
i. protect the security and confidentiality of the information of the customer in the possession of the Merchant;
ii. ensure protection against any anticipated threats or hazards to the security or confidentiality of the Customer information;
iii. protection against unauthorized access to or use of the information of the customer or associated records which could result in substantial harm or inconvenience to Quintus; and
iv. ensure the proper and secure disposal of such data;
c. Without limiting the generality of the foregoing, the Merchant shall initiate all measures that a prudent organization, in a similar situation would take to secure and defend its systems that contain the information of the customer, against the ‘hackers’ and who seek without authorization, to modify or access its system or the information of the customer. The Merchant shall periodically test its system for potential areas where it could be breached.
d. The Merchant covenants that it shall take best efforts against:
i. any unauthorized or unlawful processing or the alteration of the information of the customer in the system of the Merchant.
ii. any resultant loss or destruction of, or damage to, the customer information due to unauthorized processing or alteration; and
iii. unauthorized and accidental access, processing, erasure, transfer, use, modification, or other misuses of information of the customer, and shall ensure that only authorized personnel bound by adequate confidentiality obligation shall have access to the information of the customer on strictly ‘need to know basis’’;
e. The Merchant shall ensure that the information of the customer is not mixed or mingled with information of other customers.
f. The Merchant shall be vigilant to report any breach of this Article, all violation of information security, any breaches in the security practice, control process or checks of the Merchant and all suspected security events within 12 hours of such event or breach to Quintusand shall also immediately intimate all the concerned representatives and employees of Quintus which interact with the Merchant on regular basis.
24. MISCELLANEOUS
a. Assignments: Quintus may assign, in whole or in part, the benefits or obligations of this Agreement by providing a thirty (30) days prior intimation of such assignment to the Merchant, which shall be binding on the Parties to this Agreement.
b. Waiver: Unless otherwise expressly stated in this Agreement, the failure to exercise or delay in exercising a right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies, and no single or partial exercise of any right or remedy under this Agreement shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.
c. Severability: If any provision of this Agreement is or becomes, in whole or in part, invalid or unenforceable but would be valid or enforceable if some part of that provision was deleted, that provision shall apply with such deletions as may be necessary to make it valid. If any Court/Tribunal of competent jurisdiction holds any of the provisions of this Agreement unlawful or otherwise ineffective, the remainder of this Agreement shall remain in full force and the unlawful or otherwise ineffective provision shall be substituted by a new provision reflecting the intent of the provision so substituted.
d. Non-Exclusivity: It is agreed and clarified that this Agreement is on a non-exclusive basis and the Parties are at liberty to enter into similar Agreements with others.
e. Entire Agreement: This Agreement constitutes the entire Agreement and understanding between the Parties and supersedes any previous agreement or understanding or promise between the Parties, relating to the subject matter of this Agreement. All Schedules, Recitals and Annexure to this Agreement shall be an integral part of this Agreement and will be in full force and effect as though they were expressly set out in the body of this Agreement.
f. Amendment: This Agreement shall not be varied, amended or modified by any of the Parties in any manner whatsoever unless such variation, amendment or modification is mutually discussed and agreed to in writing and duly executed by both the Parties.
Annexure 1
List of the Negative, Risky and Restricted Categories of business
As already Provided under Attachment A to these Terms and Conditions
Schedule B
Special Terms and Conditions to the Payment Aggregation Services
The Payment Aggregation Services shall be rendered in accordance with the following specific terms and conditions:
a. Quintus enables acceptance of domestic and international payments, through various Payments Instruments. Merchant is provided either a pre-coded check-out integration or customized payment flow. Merchant may also choose to use software development kits to easily integrate its own mobile application or website to the gateway of the Quintus. Such integration will be done by the Merchant on its own and Quintus will not be required to provide any support for such integration. Merchant may collect payments using various Payments Instruments after such integration of application programming interface.
b. Quintus shall also enable a dashboard to the Merchant. The dashboard shall enable the Merchant to manage the payments, refunds, and settlements. The dashboard will also provide analytics from day-to-day business. For providing analytics, the Quintus shall use the payments data so collected in relation to the business of the Merchant. The payment data shall be used only to provide the analytics. Any consent for usage of the data relating to the payments or transactions of the Customer shall be procured by the Merchant.
c. The dashboard shall provide visibility of the timeline for each payment received, beginning from the time the order was raised to the time it is completed. The dashboard will also provide details of the refund.
d. Quintus has made available software development kits for mobile applications, web applications, and plugins for different partners. The Merchant may choose to integrate their mobile application or a web application with the Quintus Platform on their own. In the event, Merchant uses plugins to integrate the payment gateway on the platform of a partner, the Merchant should have been abiding by the terms and conditions as stated by the partner of Quintus for the use of its platform. Quintus shall not be responsible for any defect or deficiency of services rendered by the partner of Quintus.
e. The integration will take place in accordance with the application programming interface provided by Quintus and the documentation for such application programming interface shall be available on the website of Quintus
f. Quintus shall provide for the following reports: (i) Transaction Report; (ii) Settlement Reconciliation Report; (iii) Settlement Summary; (iv) Refund Report (v) Ledger Report. Quintus shall not be required to provide any additional notice or report regarding the transactions to the Merchant in any manner whatsoever. The Merchant shall be solely liable for supervising the performance of its transactions. The Merchant should be aware of the reports including the refunds processed, settlements made and transactions carried out through the Quintus Platform.
g. Quintus shall provide for several Payment Instruments after integrating with several banks, payment aggregators, payment gateways and payment service operators. These integrations will be managed and operated in accordance with the existing laws, and guidelines issued by such partners and contracts with such partners. The Merchant at all times be responsible to support Quintus in complying with the applicable laws, guidelines issued by the partners and contracts entered between Quintus and such partners on best efforts basis.
h. Quintus shall facilitate e-commerce websites and Merchants to accept various Payments Instruments from the Customers for completion of their payment obligations without the need for Merchant to create a separate payment integration system of their own.
i. Quintus shall facilitate the Merchants to connect with Acquirer Banks.
j. Quintus shall collect funds from the Customer, pool such funds in a Nodal / Escrow Account and disburse such funds in accordance with the Applicable Law.
k. The General Terms and Conditions to Services clearly delineate the roles and responsibilities of the Merchant, Quintus, and Acquiring Banks in sorting/handling complaints, refund / failed transactions, return policy, customer grievance redressal (including time for resolving queries, dispute resolution mechanism, reconciliation, etc.
l. Quintus has a board-approved Merchant Grievance Policy. The Merchant Grievance Policy appoints a Nodal Officer responsible for regulatory and customer grievance handling functions. Quintus shall prominently display details of the nodal officer on its website.
m. Quintus has a board approved Know Your Client / Anti Money Laundering Policy in terms of which a Merchant is on-boarded.
n. Quintus shall undertake background and antecedent check of the Merchant. Quintus shall ensure that the Merchant does not have any malafide intention of duping customers, does not sell fake/counterfeit/prohibited products, etc.
o. The website of the Merchant shall clearly indicate the terms and conditions of the services or sale of goods. The website of the Merchant shall also provide a timeline for processing returns and refunds as may be claimed by the Customer.
p. Quintus shall be entitled to check payments card industry – data security standard and payment application data security standard compliance of the infrastructure of the Merchants that are on-boarded.
q. The Merchant shall ensure that its website does not save customer card and such related data.
r. Quintus may carry out a security audit of a Merchant to check compliance as and when required.
s. The Merchant shall ensure that the customer data or payments data or transaction data is secured in accordance with Applicable Laws. The Merchant shall ensure that the privacy of the Customer is protected in accordance with the Applicable Laws.
t. The Merchant shall ensure that any incident relating to the breach of data or breach of privacy is informed to the Quintus within a reasonable time.
u. Quintus shall obtain periodic security assessment reports either based on the risk assessment (large or small merchants) and/or at the time of renewal of contracts.
v. Quintus shall maintain the amount collected by it in an Escrow Account with any scheduled commercial bank. Quintus may operate two Escrow Account as permitted by the Applicable law.
w. Quintus may shift the Escrow Account from one bank to another.
x. Quintus may call upon the Merchant to pre-fund the Escrow Account.
y. The Escrow Account shall not be operated for ‘Cash-on-Delivery’ transactions.
z. The Escrow Account shall be credited or debited with the permitted transactions in accordance with the Applicable Law.
aa. Quintus shall be free to share the details of the Merchant, notwithstanding the confidentiality obligations, with the Acquiring Bank, legal enforcement agencies and regulators. Quintus shall be free to share the details of the transactions, notwithstanding the confidentiality obligations, with the Acquiring Bank, legal enforcement agencies, and regulators.
ab. Quintus shall ensure that the payments are made only to eligible Merchants that have not indulged in any fraudulent transactions and have shown responsible behavior. Quintus shall settle the money to the Merchant only and only in case Merchant has participated in a legible business.
ac. Quintus shall have a mechanism to prevent and detect fraud and in this regard, Quintusmay choose to monitor the behavior of the Merchant ongoing basis. Quintus shall also to prevent fraud, monitor the daily transactions from time to time with the support of information technology tools.
ad. Quintus shall monitor, handle, and follow-up cyber security incidents and breaches. Quintus shall provide details regarding such cyber incidents and breaches immediately to the Reserve Bank of India and CERT-IN.
ae. In the event, the Merchant is undertaking the business of market-based e-commerce, then in that case, the Merchant shall be completely responsible for the fraudulent or suspicious behavior of a Sub-Merchant onboarded on its platform. The Merchant shall carry out due diligence of a Sub-Merchant in accordance with the guidelines issued by the Reserve Bank of India for conducting KYC. The Merchant shall store the KYC-related documents with it for a period of 10 years and shall update the KYC of its Sub-Merchant on a periodic basis. The Merchant shall be under an obligation to provide the KYC-related documents to Quintuswithin a period of 3 Business Days of receipt of an intimation for such documents. Failure to provide an updated KYC document to Quintus shall entitle Quintus to recover the dues and damages from the Merchant due to the unavailability of the Sub-Merchant.
af. In the event, Quintus has offered payment solutions related to Online Payment Gateway Service Provider (‘OPGSP’) Scheme issued by the Reserve Bank of India, Parties shall comply with the guidelines issued by Reserve Bank of India authorized modes of payments, settlement and reporting.
Schedule C
Special Terms and Conditions to Auto-Collect
a. This Quintus Services shall cover collections of monies through electronic mode and shall not be extended to cover any other payments or receipts of any nature whatsoever. This Quintus Services shall be provided only at the instructions of the Merchant. Monies collected by Quintus through Auto Collect will be credited to the Designated Bank Account registered with Quintus.
b. The Merchant acknowledges and agrees that the instructions for the Auto Collect shall be processed by Quintus only if the same are received on a Banking Day before the cut off time.
c. Quintus shall accept for collections, which are “account payee” and monies payable in favor of the Merchant in the bank account registered with Quintus from time to time and the Merchant shall ensure that instructions are delivered to Quintus for collections by the Merchant or any person on authorized by the Merchant.
d. Quintus shall accept for collections only such monies, which are processed in favor of the Merchant by inserting in specified order as per the API requirement as provided by Quintus to the Merchant and by the Merchant to its respective obligatories supposed to make payment to the Merchant account registered with Quintus.
e. In the event, the Merchant"s title to the monies collected under Auto Collect is found to be fraudulent or the Merchant is found to have no title to the monies, then the Merchant undertakes to refund monies/ cash (together with interest, if any) forthwith to Quintus along with interest at the rate as stipulated by Quintus from the date of credit till the date of payment. The Merchant in such cases shall defend any legal action against Quintus by any third party at its own cost for alleged conversion/misappropriation of monies/ cash.
Schedule D
Special Terms and Conditions to Payout Services
The Payout Services shall be rendered by the following specific terms and conditions:
a. Quintus shall provide Payout Services to the Merchants by integrating a current account managed by the Merchant with its bank. The Payout Services also facilitate payments into the UPI or Wallet maintained by the beneficiary.
b. Quintus shall route the transaction in case of UPI through banking partners, in case of wallet through other pre-paid instrument issuers, in case of the bank through card networks.
c. Quintus shall provide a dashboard that would enable the Merchant to actively disburse the funds. The dashboard also enables to effectively operate, automate and monitor the account of the Merchant. The Merchant can use the dashboard to manage transfers and reversals, handle disputes and gain insights into the overall disbursals of its business. The dashboard is completely managed by the Merchant and Quintus shall not make any interference in the said dashboard.
d. A summary on the dashboard shall provide high-level insights into the payout account of the Merchant. The summary provides information about available balance and transferred amounts. The summary also provides some statistics about your daily and weekly transfers. The summary on the dashboard also provides useful at-a-glance insight about the payout disbursals of the Merchant related to its business.
e. Merchant can create either an (i) Recharge; or (ii) Direct payout account. The payout recharge account provides details of the payouts on the dashboard once the account is created by Quintus. Each Merchant has given an account number and an IFSC Code for its payouts account. The merchant should add funds for disbursals to the recharge account. The Merchant is at liberty to add funds to any bank account or UPI or Wallet from its payout recharge account. Payout Direct permits a Merchant to make instant automated payments directly from its bank account. Quintus is only responsible for integrating the Quintus Platform with the bank account of the Merchant and acting as a technology service provider to the Merchant. In the case of a payout direct account, the Merchant, however, will not be able to make the disbursals using cards, UPI, and Wallet as a Payment Instrument.
f. In case a Merchant is utilizing both Payment Aggregation Services and Payout Services, the Merchant may by way of a written intimation made to Quintus through its key account manager, may direct Quintus to settle the funds into the payouts accounts. Once funds are settled from the Escrow/Nodal, such funds can be utilized for disbursals.
g. The Merchant shall ensure that it deducts and performs all the compliances related to tax regulations relating to either Goods and Services Tax or Income Tax about the payments that are made to the beneficiary. The Merchant shall be willing to provide proof or evidence of such compliance in case Quintus calls for such compliance.
h. The merchant shall be responsible for opening, maintaining, funding, and managing the current account.
i. Quintus may provide for an account to pool the funds and disburse such funds on the instructions of the Merchant.
j. A merchant may take services of Quintus to seek validation of the account where disbursement is made to confirm that such disbursement is to a verified account.
k. In the event, such services are not availed, the Merchant shall be solely responsible for any disbursements from either the pool account maintained by Quintus or the current account of the Merchant as the case may be.
l. Merchant shall be responsible for undertaking necessary steps to ensure to conduct a background check of parties that would receive funds from the pool account or the current account.
m. Quintus shall not be privy of the transaction between the Merchant and the recipient in any manner whatsoever, Quintus only performs Services as an intermediary between the Merchant and the recipient of funds.
Schedule E
Special Terms and Conditions to Verification Services
The Verification Services shall be rendered in accordance with the following specific terms and conditions:
Quintus enables Verification of Beneficiaries details at the instruction of the Merchant with or without disbursement of token amount in the Beneficiaries accounts. The Merchant shall keep the Quintus Payout Account funded if the Verification Service is provided by Disbursing the Token Amount in the Beneficiaries Payment Instrument.
Quintus shall perform the Verification Service in accordance with the Instructions and details of the Beneficiaries provided by the Merchant and Quintus shall not be held liable for any error, omission, negligence, delay in connection with the details of the Beneficiaries and Instructions provided by the Merchant.
Quintus shall provide access to a dashboard to the Merchant. The dashboard shall enable the Merchant to manage or initiate the Verification Services of the Beneficiaries. The Dashboard shall also enable the merchant to check the status of the Verification Services initiated by them.
The General Terms and Conditions to Verification Services clearly delineate the roles and responsibilities of the Merchant, Quintus, and Partners in reference to the performance of their obligations captured in this Agreement.
a. Bank Account Validation/ Verification
b. UPI Verification
c. IFSC Verification
d. PAN Verification
e. Aadhaar Verification
f. GSTIN Verification
Schedule F
Special Terms and Conditions to Subscription Services
For Subscription/ Recurring Payment, the Merchant acknowledges, undertakes, and agrees that:
a. The Customer desirous of opting for e-Mandate/ recurring payment/ standing instructions (together referred to as “Recurring Payment”) shall undertake one-time registration process as per applicable laws including ‘Additional Factor Authentication’ (AFA). A Recurring Payment shall be registered only after successful AFA validation (if any), in addition to the standard process by the Issuer/ Acquiring Banks. The Merchant understands that any modification in the existing Recurring Payment shall entail AFA validation by the Customer. The Merchant agrees to share all relevant information/ instructions with Quintus for effecting a Recurring Payment from time to time.
b. The Merchant shall send a pre-transaction notification to the Customer, at least 24 hours prior to the actual charge/ debit to the Customer’s Payment Instrument. The Customer should be given the facility to choose a mode of communication for receiving pre-transaction notification, the facility of changing such mode of communication for receiving pre-transaction notification shall also be available with the Customer.
c. The pre-transaction notification shall at the minimum inform the Customer about the name of the Merchant, Transaction amount, date and time of debit, reference number of Transaction/ Recurring Payment, reason for debit etc.
d. On receipt of pre-transaction notification, the Customer shall have the facility to opt-out of the Recurring Payment, such withdrawals can also be initiated by the Customer with the Issuer.
e. The Merchant shall be solely responsible for obtaining permission from its sub-merchants, Customers or any clients for Quintus to effect Recurring Payments/ billing and for debiting their respective accounts/ Payment Instruments. It is agreed between the Parties that Quintusshall not be responsible for any claims from any of the Merchant’s sub-merchants, Customers or any claims against Quintus for debiting their respective accounts/ Payment Instruments in respect of the Recurring Payment/ billing.
f. Until the Customer or the Merchant terminates or cancels the Recurring Payment instruction, Quintus will continue to charge the Transaction amount to the relevant Customer according to the billing cycle. If the Customer revokes his/ her consent to the Recurring Payment instruction, the Merchant agrees to immediately notify Quintus in writing; if intimation of revocation of Recurring Payment is not made in a timely manner to Quintus, Quintus shall not be liable if any Recurring Payment are charged to the Customer.
g. If the Customer's Payment Instrument does not have adequate funds, the Merchant acknowledges and agrees that Quintus shall not be liable for processing any Recurring Payment instructions.
h. Once the Merchant has set/ created the Recurring Payment instruction, the Issuer may take up to 1-2 Business Days to activate or execute the Recurring Payment transaction. As a result, Quintus shall not be accountable for any delays in the Settlement Amount.
Special Terms and Conditions to Offline Payment Modes
You shall be provided with Quintus setup that includes an application or API (“QuintusSetup”) that can be installed in your smartphone (“Device”) or can be integrated with in-store systems to facilitate contactless in-store face to face payments for the orders placed by the Customer with you (face-to face) using their UPI app or card. The Quintus Setup shall enable you to accept payment via Dynamic QR, Static QR, Tap n Pay, as enabled in your Device (“Offline Payment Modes”). The terms and conditions for Offline Payment Modes are as follows:
1. Dynamic QR
• You shall generate unique Dynamic QR code via Quintus Setup for an order to ensure accurate reconciliation and tracking of Transactions via Quintus Setup.
• You are responsible for determining the payment amount to be collected from the Customer using the Dynamic QR code. You must accurately input the payment amount in the QuintusSetup to collect payment from the Customer. Quintus shall not be liable for any errors or discrepancies in the payment amount entered by you.
• You are responsible for generating the Dynamic QR code via Quintus Setup/ for a specific order or bill. Post the successful payment, you can check the same in the dashboard available in the Quintus Setup.
• You agree and acknowledge that by scanning a Dynamic QR code and confirming the payment, the Customer authorizes Quintus to initiate the Transaction on their behalf. The Customer is responsible for verifying the payment details before confirming.
2. Static QR
• You shall generate the Static QR code via Quintus Setup that shall be a unique identifier for you.
• The Customers shall be needed to scan the Static QR code and enter the amount while paying through the UPI app. You shall be responsible to check the amount entered by the Customer. Quintus shall not be responsible for any discrepancy in the amount entered by the Customer.
• Post the successful payment, you can check the same in the dashboard available in the Quintus Setup.
• You agree and acknowledge that by scanning a Static QR code and confirming the payment, the Customer authorizes Quintus to initiate the Transaction on their behalf. The Customer is responsible for verifying the payment details before confirming.
General Terms for Offline Payment Modes:
a. You undertake that you shall only use Offline Payment Modes for commercial purposes and not for any personal, family or household purposes. Further, you undertake that you or your authorised personnel shall not use the Offline Payment Modes for any online transactions. For removal of ambiguity, any transactions that are not face-to-face where you and/or Customer both are physically not present during the Transaction.
b. You accept full responsibility for the behavior of any authorized personnel you have authorized to use Offline Payment Modes on its eligible devices.
c. You shall not discriminate against certain types of cards when a Customer presents them to you for payment.
d. You shall not apply any surcharges on top of the amount of the Transaction just because a Customer wants to use a particular card.
e. In the event of order cancellation or a refund for a successful Transaction, you are responsible for initiating a refund request.
f. Quintus reserves the right to stop you from using the Offline Payment Modes by disabling the account if Quintus suspects or becomes aware that you have breached the terms of this Agreement.
g. You shall be completely liable in case Offline Payment Modes are used for any other purposes not in line with your business. Any direct or indirect financial liabilities arising out of such activities will be borne by you and Quintus shall debit your settlement amount for such transactions. Such liabilities can be in the form of complaints or notices received from the regulators including RBI, NPCI or any other government bodies.
h. You will be completely liable in case Quintus receives complaints/notices for any suspected frauds or charge-backs or cyber-crime complaints or any such complaints raised by the regulators including RBI, NPCI and government bodies for transactions processed by you. Any direct financial liabilities arising out of such complaints will be borne by you and Quintus shall debit your settlement amount for such transaction.
For Any Queries / Details Users Can Contact:
Quintus Tech Pvt Ltd,
503, Sagun Arcade,
Vijay Nagar, Indore
Madhya Pradesh 452010
Email ID:Hello@quintustech.co.in